Shipping Policy

Where do you ship?

We currently ship to all 50 U.S. states, Canada, and some international locations.

For a list of international locations serviced, please click here

What shipping carriers do you use?

U.S. orders are shipped via FedEx.

International Orders are shipped via USPS.

How will my order be processed?

Prior to shipping your order, there are a few steps that take place, which may include;

  • payment confirmation
  • order review
  • preparing shipment (items & quantities)
  • fulfillment

For the majority of our customers, these steps may occur within 36 hours. For a few, 48 hours.

Currently, we use FedEx to support our delivery service. Upon fulfillment, you will receive an e-mail with tracking information.

To track your orders from ProLonFMD with your Order#:

https://prolonfmd.com/order-tracking/

If you feel we have made a mistake, or it is taking longer than you expected, please contact us so that we may provide you an update.

How long will it typically take for my order to arrive?

Arrival estimates vary by shipping method. Shipping details can be found on the checkout page.

What are shipping (postage) and handling costs?

Current shipping rates and delivery times can be found on the checkout page. Standard ground shipping is offered free of charge for all orders.

Can I determine the shipping and handling costs before starting the checkout process for my order?

Current shipping rates and delivery times can be found on the checkout page.

Please contact us if you have further questions regarding shipping.

Note: Our shipping policy may change at any time without notification.